Frequently Asked Questions
Your questions,
answered
Find answers to common questions about our services and policies.
Appointments
You can schedule an appointment by calling our office, filling out the contact form on our website, or emailing us directly. Our team will match you with a therapist based on your needs and preferences.
We require 24 hours notice for cancellations. Late cancellations or no-shows may be subject to a fee. We understand that emergencies happen and handle those on a case-by-case basis.
General
Your first session is an opportunity for your therapist to understand your background, current concerns, and goals for therapy. It is a conversation — you will not be asked to dive into anything you are not comfortable with. Your therapist will explain their approach and answer any questions you have.
Individual therapy sessions are typically 50 minutes. Couples and family sessions may be 60-90 minutes depending on the approach. Group therapy sessions usually last 75-90 minutes.
Most clients begin with weekly sessions. As you progress, your therapist may recommend reducing frequency to biweekly or monthly. The schedule is always tailored to your individual needs and goals.
Insurance
We accept most major insurance plans. We recommend contacting your insurance provider to verify your mental health benefits. We also offer a sliding scale fee for those without insurance or with limited coverage.
Our standard session rates vary by provider and service type. We offer a sliding scale based on income and financial need. Please contact our office for current rates and to discuss payment options.
Services
Yes, we offer secure video therapy sessions for most of our services. Telehealth provides the same quality care with the convenience of attending from home or your private space.
We offer individual therapy, couples therapy, family therapy, child and adolescent therapy, group therapy, and psychiatric services. Our therapists use evidence-based approaches including CBT, DBT, EMDR, EFT, and psychodynamic therapy.
Still have questions?
Reach out to us by phone at +960 7901920 or send us a message.